At Qali, we value your satisfaction and strive to provide you with the finest quality rugs. If, for any reason, you need to return your purchase, please review our terms and conditions below:

Returns

• Product Errors: If you notice any errors or defects in your product, you must report them within one day of receiving your order. The item can then be returned within 7 days of delivery, provided it is in its original condition.
• Change of Preference: If you change your mind, items can be returned within 7 days of delivery, as long as they are in their original condition.
• Return Costs: Please note that customers are responsible for all return shipping costs.
• Non-Returnable Items: Customized items or items that are damaged after delivery are not eligible for return.

Refunds

• Refunds will be processed within 30 business days after we receive and inspect the returned item.

If you have any questions or need assistance with your return or refund, feel free to contact our customer support team. We’re here to help!